Last updated: April 2, 2024
Welcome! These Terms of Use apply to your use of Olamgo'a website located at: www.olamgo.com, and any other applications or services offered through it (collectively, the "Website"). The Website is owned and operated by Olamgo Ltd. or any of its affiliated companies (collectively, "Olamgo", "we" or "us").
Your use of the Website indicates your acceptance of these Terms of Use. If you do not accept these Terms of Use, you must not use the Website.
Olamgo may amend these Terms of Use from time-to-time by publishing changes on the Website.
These Terms of Use constitute the entire agreement between you and the Company and supersede any previous agreement or understanding.
Through the Website, Olamgo provides an online platform through which you can browse different hotels, resorts, or similar accommodations (collectively, the "Hotels") and request to make reservations with such Hotels, including already making payment for such reservations of Hotels in advance with a credit card or such other payment method authorized by Olamgo to facilitate the processing of such payment.
By making a booking through the Website for the Hotel, you make an offer to book a reservation at the price listed for such reservation and such other terms and conditions stated on the Website.
You will receive proof of the confirmed Hotels booking via an email confirmation.
When rendering our services, the information that we disclose about Hotels is based on the information provided to us by our suppliers or providers. As such, the Hotels or their representatives are fully responsible for updating all rates, availability, description, pictures, booking conditions, star or other denoted ratings, policies and other information which is displayed on the Website.
Although we will use commercially reasonable skill and care in performing our services, we will not verify if, and cannot guarantee that, all information is accurate, complete, correct or up to date, nor can we be held responsible for any errors, interruptions, inaccurate, misleading or untrue information or non-delivery of information. Each Hotel remains responsible at all times for the accuracy, completeness and correctness of the Hotel information displayed on the Website.
The Website does not constitute and should not be regarded as a recommendation or endorsement of any Hotel listed on the Website. We hereby expressly disclaim any representation, warranty or undertaking in relation to the quality, status or adequacy of any Hotel listed on the Website. The Hotels can be ranked on the Website according to different criteria (star rating, reviews, etc.). The default ranking is based on an automated algorithm which may be updated or amended from time to time.
To the extent permitted by applicable law, we reserve the right to, and at our discretion, refuse or cancel bookings in exceptional cases and will notify you of the refusal or cancellation by email to the address you provided when you made your booking. Typical reasons for rejecting or canceling a booking include, but are not limited to: Hotel request, breach of these Terms of Use, force majeure events, trade or economic sanctions, embargoes, legal restrictions, (suspicions of) fraud or theft, suspected criminal activity, suspicious bookings, submission by you of misleading or erroneous information, payment instrument problems, inappropriate behavior, threats, insults, violence, refusal to supply information, practical obstacles, communication problems, obvious errors (see below), etc.
If your booking is rejected or canceled by Olamgo and a payment has already been made, you will receive a refund of the total booking value (except in any appropriate case such as unauthorized use of the Website or there is an inappropriate use of the Website, and such use is harmful to us for which the refund of the total booking value or any part thereof is not justifiable). We also reserve the right to block users from the Website, on a permanent or temporary basis, at our discretion. Any such blocked user must not attempt to use the Website under any other name or through any other user.
In rare cases, we may also have to cancel or reject a booking or make adjustments due to "obvious errors", independent of the origin of such errors. For clarity, an obvious error is a mistake on the Website (e.g. in terms of price, conditions, points) which a reasonable person would not consider to be normal. If your booking is affected by an obvious error, we will notify you by email at the address you provided when you made the booking and will adjust the booking as appropriate, and will, if relevant, refund some or all of the amount charged.
Olamgo grants you a limited, restricted, personal, non-transferable, non-sublicensable, revocable license to access and use the Website only as expressly permitted in these Terms of Use. Except for this limited license, we do not grant you any other rights or license with respect to the Website; any rights or licenses not expressly granted herein are reserved. The content and information on the Website, as well as the software and infrastructure used to provide such content and information, is proprietary to Olamgo or its suppliers and providers, including the Hotels. You may only use the Website to make bona fide and legitimate enquiries or bookings and you hereby undertake not to make any speculative, false or fraudulent bookings or any reservations in anticipation of demand. You undertake that the payment details you provide us with in making a booking are fully correct. You also undertake to provide correct and accurate e-mail, postal and/or other contact details to Olamgo and acknowledge that Olamgo may use these details to contact you in the event that this should prove necessary.
Accordingly, as a condition of using the Website, you agree not to use the Website or its contents or information for any commercial or non-personal purpose (direct or indirect) or for any purpose that is illegal, unlawful or prohibited by these Terms of Use. Except with our prior written authorization, you agree not to modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from the Website.
If and when applicable, you will satisfy all your obligations, tax, withholding or otherwise as required by your country of residence.
Olamgo may use proprietary or third party technology on pages of its Website to keep the Website safe from malicious attackers or anyone who abuses the Website.
You also agree not to:
attempt to gain unauthorized access to the Website, other accounts, computer system, or networks connected to the Website, through hacking, password mining, or any other means;
use the Website or its contents for any non-authorized commercial purpose; re-sell, use, copy, monitor, display, download or reproduce any content or information, software, products or services available on the Website for any commercial or competitive activity or purpose;
make any speculative, false, or fraudulent use of the Website (e.g. booking or reservation);
access, monitor or copy any content or information of the Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express prior written permission;
deep-link to any portion of the Website (including, without limitation, purchase paths) for any purpose without our express prior written permission; "frame", "mirror" or otherwise incorporate any part of the Website into any other website without our prior written authorization;
deliver, or provide links to, any postings containing material that could be considered harmful, violates any intellectual property or other right of any entity or obscene, pornographic, indecent, lewd, violent, abusive, profane, racist, discriminating, insulting, threatening, tortuous, harassing, hateful or otherwise objectionable;
use the Website in any manner which could damage, disable, overburden, or impair or otherwise interfere with the use of the Website or other users' computer equipment, or cause damage, disruption or limit the functioning of any software, hardware, or telecommunications equipment;
do anything else which could cause damage to the Website, Olamgo, and each of their employees and reputations, or would otherwise have a negative impact; or
aid or abet any of the above.
Please note that unless expressly indicated otherwise (for example, in case of VAT), all prices on the Website are for specific Hotel accommodation reservations only, for the specified stay dates, number of people and their ages. Before you confirm a reservation, Olamgo will display the total price payable to Olamgo, including, if applicable Taxes and Charges fees (as detailed below), and what is included, as it was provided by the Hotel.
In addition to the reservation prices, some Hotels will charge mandatory service fees, surcharges, and local taxes (for example, resort or amenity fees, transportation transfers, and city tourist tax) ("Taxes and Charges"). If we are aware of these Taxes and Charges, we will display them with your reservation price. These Taxes and Charges may be instead collected directly from you by the Hotel, in addition to the price you pay for your reservation.
Standard room reservations are for single or double occupancy. Extra guests or beds will usually incur extra charges. A Hotel may refuse to allow additional guests to stay in a room – you must specify the correct number of persons, including children who will occupy each room you reserve.
You will incur additional charges at the Hotel for all services and products you use that are not included in the reservation price as expressly described by the booking conditions. Charges for amenities you use and products you consume during your stay (for example, parking, internet access, food and drink) are not included in the reservation price unless specified.
During special events and periods, some Hotels require each guest to purchase additional services. If we are aware of a required additional service you must purchase, we will display it in the booking conditions or with your reservation price. To travel to Hotels in some locations all guests must arrange transportation transfers in advance for an additional fee.
Our Hotel suppliers, as vendors, include all applicable taxes in the amount billed and Olamgo pays over such amounts directly to the vendors. Olamgo is not a co-vendor associated with the vendors with whom we book or reserve your travel arrangements.
In connection with facilitating your Hotel transaction, the charge to your payment instrument may include a charge for Taxes and Charges. In certain locations, these may also include government-imposed service fees or other fees not paid directly to the taxing authorities but required by law to be collected by the Hotel. In some locations, Hotels may be required by local law to charge and collect city, bed, tourist occupancy or equivalent taxes directly.
Local tax receipts are only available from properties for bookings where payments are made at the property.
You authorize us to collect and process (including the collection and processing through a third party) your information required by processing service providers or the financial institution that issues your payment instrument, such as a credit card, to verify your identity.
To complete payment, you authorize Olamgo to charge your payment instrument for the full price (sometimes without any option for refund depending on the Hotel's booking conditions as displayed during the booking process) upon reservation and confirmation of the booking. If the Payment Instrument cannot be charged on such date for whatever reason, the booking will be canceled unless you can ensure that the card payment can be authorized on time. Please check the reservation details thoroughly for any such conditions prior to making your reservation. Olamgo will process refunds, if and when applicable, within a reasonable timeframe. You also authorize the crediting to your payment instrument in case of reversals, refunds, or adjustments through the service which facilitates the processing of payment transactions.
To make a booking you must be over 18 years old (or such other legal age in your country or territory) and have the full legal capacity to make the transaction (or have the authorization to do so from your legal guardian). You accept financial responsibility for all transactions made under your name or account.
A small verification charge or pre-authorization may also be made to your card. The balance will be charged after confirmation. Reservations are not confirmed until you have received a confirmation email.
Cancellations; No-Shows: By making an Hotel reservation on our Website, you accept and agree to the relevant Hotel booking conditions, including cancellation and no-show policies applicable to that booking, and to any additional terms and conditions of the Hotel that may apply to your reservation, including for services rendered and/or products offered by the Hotel (the delivery terms and conditions of an Hotel can be obtained with the relevant Hotel). The general cancellation and no-show policy of each Hotel is made available on the Website at the Hotel information page, and in the confirmation email. Regardless of the Hotel's cancellation policy, Olamgo reserves the right to charge a cancellation fee in accordance with applicable law, or as will be indicated on the Website. Note that some Hotels will charge extra for early check-ins or late check-outs.
Specific Hotel Policies: Many Hotels have specific policies around children, accompanying travelers and/or traveling with pets. As indicated above, you are strongly advised to check with the Hotel itself or to verify the Hotel policies.
Special Needs: If you have special needs (e.g., wheelchair accessible room) you must contact the Hotel and verify that special needs can be met. Please note that all special requests are subject to availability and are not guaranteed by Olamgo. Depending on the policy of the applicable Hotel, your reservation will be refunded, canceled, or modified if special needs cannot be met. Olamgo will not be liable to you for any damages or costs that you suffer if the Hotel does not meet your special needs.
Risks; Visa: By displaying Hotels in particular destinations, Olamgo does not represent or warrant that travel to such points is advisable or risk-free and Olamgo can never be held liable for damages or losses that may result from travel to such destinations. Olamgo can under no circumstances be held liable for any incidents occurring during your stay at the Hotel. Olamgo cannot be held liable for any loss incurred in the event of your failure to hold the necessary passports, visas and documentation for your journey. You are advised to check with the relevant embassies, consulates and/or visa departments of the countries you wish to visit. It is your responsibility to obtain whatever travel documents are required.
Promotions: Olamgo may offer promotional rates, vouchers, promo codes and coupons, discounts, and special offers ("Promotion(s)") from time to time. Unless expressly stated otherwise, Promotions may not be combined and are subject to rules and special terms and conditions accompanying the Promotion, that may be in addition to the Olamgo Terms of Use.
The materials used and displayed on the Website, including but not limited to text, software, photographs, graphics, illustrations and artwork, video, music and sound, and names, logos, trademarks and service marks, are the property of Olamgo or its affiliates or vendors and are protected by copyright, trademark and other laws. Any such content may be used solely for your personal, non-commercial use. You agree not to modify, reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any such material without the prior written permission of Olamgo. Olamgo grants you a personal, non-exclusive, non-transferable, revocable license to use the Website and any materials on the Website for non-commercial purposes subject to these Terms of Use.
ALL CONTENT, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTAINED WITHIN OR AVAILABLE THROUGH THE WEBSITE ARE PROVIDED TO YOU ON AN "AS IS," "AS AVAILABLE" BASIS. OLAMGO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION, CONTENT OR MATERIALS INCLUDED ON THIS WEBSITE AND TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, OLAMGO DISCLAIMS ALL REPRESENTATIONS, CONDITIONS AND WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED CONDITIONS OR WARRANTIES OF MERCHANTABILITY OR SATISFACTORY WORKMANLIKE EFFORT, INFORMATIONAL CONTENT, TITLE, OR NON-INFRINGEMENT OF THE RIGHTS OF THIRD PARTIES. OLAMGO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS THAT THE WEBSITE WILL OPERATE ERROR-FREE OR UNINTERRUPTED, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE AND/OR ITS SERVERS WILL BE FREE OF VIRUSES AND/OR OTHER HARMFUL COMPONENTS. OLAMGO DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING SUITABILITY, AVAILABILITY, ACCURACY, RELIABILITY, COMPLETENESS, OR TIMELINESS OF ANY MATERIAL OF ANY KIND CONTAINED WITHIN THE WEBSITE FOR ANY PURPOSE, INCLUDING SOFTWARE, PRODUCTS, SERVICES, INFORMATION, TEXT AND RELATED GRAPHICS CONTENT. OLAMGO IS NOT RESPONSIBLE FOR ANY FAILURES CAUSED BY SERVER ERRORS, MISDIRECTED OR REDIRECTED TRANSMISSIONS, FAILED INTERNET CONNECTIONS, INTERRUPTIONS IN THE TRANSMISSION OR RECEIPT OF RESERVATIONS OR, ANY COMPUTER VIRUS OR OTHER TECHNICAL DEFECT, WHETHER HUMAN OR TECHNICAL IN NATURE.
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL OLAMGO, INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, SUBSIDIARIES, AFFILIATES, DISTRIBUTORS, SUPPLIERS, LICENSORS, AGENTS OR OTHERS INVOLVED IN CREATING, SPONSORING, PROMOTING, OR OTHERWISE MAKING AVAILABLE THE WEBSITE AND ITS CONTENTS, BE LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, COMPENSATORY, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR ANY DAMAGES OR LOSSES WHATSOEVER, INCLUDING BUT NOT LIMITED TO (WHERE RELEVANT, CAUSED BY): (I) LOSS OF PRODUCTION, LOSS OF PROFIT, LOSS OF REVENUE, LOSS OF CONTRACT, LOSS OF OR DAMAGE TO GOODWILL OR REPUTATION, INCONVENIENCE , STRESS, DISTRESS, LOSS OF CLAIM, BUSINESS INTERRUPTION, DATA OR OTHER INTANGIBLE LOSSES; (II) YOUR INABILITY TO USE, UNAUTHORIZED USE OF, DELAY, PERFORMANCE OR NON-PERFORMANCE OF THE WEBSITE; (III) THE PROVISION OR FAILURE TO PROVIDE ANY SERVICE, INCLUDING SERVICES RENDERED OR PRODUCTS OFFERED BY ANY OF OUR VENDORS (INCLUDING THE HOTELS); (IV) ERRORS OR INACCURACIES CONTAINED ON THE WEBSITE OR ANY INFORMATION MADE AVAILABLE ON THE WEBSITE, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS OBTAINED THROUGH THE WEBSITE; (V) ANY (PERSONAL) INJURY, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES (INCLUDING THOSE ATTRIBUTED TO OUR VENDORS, INCLUDING THE HOTEL); OR (VI) ANY DAMAGES CAUSED BY A FORCE MAJEURE EVENT. THE LIMITATIONS OF LIABILITY SHALL APPLY REGARDLESS OF THE FORM OF ACTION, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR OTHERWISE, EVEN IF A COVERED PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. TO THE EXTENT PERMISSIBLE PURSUANT TO THE RELEVANT APPLICABLE LAWS, AND WITHOUT PREJUDICE TO THE LIMITATIONS SET OUT IN THESE TERMS OF USE, THE LIABILITY OF OLAMGO, IN THE AGGREGATE, WILL NOT EXCEED THE LESSER OF (A) THE AGGREGATE COST OF YOUR RESERVATION AS SET OUT IN THE CONFIRMATION EMAIL (WHETHER FOR ONE EVENT OR SERIES OF CONNECTED EVENTS) OR (B) ONE-HUNDRED AND FIFTY (150US$) UNITED STATES DOLLARS (OR ITS EQUIVALENT IN LOCAL CURRENCY). CLAIMS SHOULD BE SUBMITTED AS SOON AS POSSIBLE AFTER OCCURRENCE OF THE EVENT GIVING RISE TO THE CLAIM. CLAIMS SUBMITTED WITH UNDUE DELAY MAY BE CONSIDERED VOID PURSUANT TO APPLICABLE STATUTE OF LIMITATIONS. ONLY BONA FIDE CLAIMS WILL BE CONSIDERED.
Olamgo does not act as a travel agent.
If you have queries or complaints about Olamgo's service, you can contact our customer service team via email, at [email protected]. Please note that any complaints about the Hotel are a matter for the Hotel.
For information regarding our treatment of your personal data, please review our current Privacy Policy, which is incorporated by reference into these Terms. To the extent required under applicable law, your acceptance of these Terms constitutes acceptance and agreement to our collection, use and disclosure of your personal data in accordance with our Privacy Policy.
Olamgo does not in any way (directly or indirectly, independently or in conjunction with any party) own, manage, operate or control the Hotels or any part of it. The Hotels are liable and responsible for providing Hotel services reserved through the Website.
You agree to indemnify, defend and hold harmless Olamgo, its subsidiaries and other affiliates, and their partners, payment service providers and other applicable third parties (the "Related Parties") from and against any liability, damage or loss including legal fees and expenses that are incurred or suffered as a result of (i) your use of the Services, (ii) any breach or non-compliance by you of any law, or any term of these Terms of Use or the rights of a third party, (iii) any action, inaction or omission by you, or (iv) any dispute or litigation caused by your actions, inactions or omissions. Each customer using the Website for or on behalf of a third-party agrees to indemnify and hold Olamgo and the Related Parties harmless from and against any and all liabilities, losses, damages, suits and claims including legal fees and expenses, relating to the third-party's or the user's failure to fulfill any of its obligations as described above.
For your convenience, the Website exists in a number of languages, but have originally been drawn up in the English language (except for pages in which it is specifically indicated that they are drafted in a different language). In case of conflict between the English language version and a translated version, the English language version of these Terms of Use shall prevail.
The Terms of Use shall be deemed severable. If any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law and such determination shall not affect the validity and enforceability of any other remaining provisions. The severed provisions shall be replaced by a provision approximating as much as possible the original wording and intent.
Olamgo reserves the right, in its sole discretion to temporarily or permanently modify, suspend, or terminate the Website and/or any portion thereof, including any service or product available through the Website, and/or your use of the Website, or any portion thereof. In the event of termination of the Website, the reservations made via Olamgo will still be honored unless you receive a notification. You will still be bound by your obligations under these Terms of Use, including the warranties made by you, and by the disclaimers and limitations of liability.
Failure by Olamgo to enforce a right does not result in waiver of such right. You may not assign or transfer your rights unless agreed by us. We reserve the right to freely assign these Terms of Use and the rights and obligations hereunder. The latest version of these Terms of Use will supersede all previous versions. Your bookings will be governed by the then current applicable Terms of Use at the time of your specific bookings.
The Terms of Use and the provision of our services will be governed by and construed in accordance with the laws of the State of Israel without reference to Israel conflict of laws rules. Any dispute arising out of the Terms of Use or otherwise connected to Olamgo's services must exclusively be submitted to a court of competent jurisdiction in Tel-Aviv, Israel.
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