Privacy Policy

Last updated on: April 2, 2024

Olamgo Ltd. or any of its affiliated companies (collectively, "Olamgo", "we" or "us"), the owner and operator of Olamgo's website located at: www.olamgo.com, and any other applications or services offered through it (collectively, the "Website") is committed to protecting the privacy of its users. This Privacy Policy ("Privacy Policy") has been created to inform you about how we manage, collect, store and use information you provide in connection with.

Our Privacy Policy explains:

  • What information we collect and why we collect it.
  • How we use that information.
  • Your rights with regard to the collection of information.

Your use of the Website indicates your acceptance of this Privacy Policy. If you do not accept this Privacy Policy, you must not use the Website.

Information Collected

Please note that the scope of this Privacy Policy is limited only to information collected by Olamgo through your use of the Website. Some of this information may be automatically collected, and some is collected when you interact with the Website. The type of information that may be automatically collected is collected through a third party analytics service, which provides tools to automatically collect information about your use of the Website. This information includes your session durations, the content you accessed on the Website, your interactions and user-interface clicks with respect to such content, referring URLs, the frequency and scope of your use of the Website, etc.

Information from which you can be personally identified may also be collected, including but not limited to your name, Government-issued identification required for booking, email address, telephone number, credit card details (such as number, expiry date and billing address) and the location of the computer through which you used the Website (hereinafter: "Personal Information"). Personal Information shall be collected only if received voluntarily by you, including, without limitation, by completing the registration, booking form or contact forms available through the Website. If you contact us for various reasons such as for asking questions or requesting support, we will collect the information related to your inquiry. This may include your email address and other contact information, depending on the nature of your inquiry.

Use of Information

We use the personal information we collect from you for a range of different business purposes according to different legal bases of processing. We may use or process your personal information for the following purposes. One or more purposes may apply simultaneously.

Providing the requested services:

  • We process the Personal Information where it is necessary for the adequate performance of the services requested by you and made through the Website, including but not limited to:
    • Book the requested Hotels;
    • Provide services related to the booking and/or account;
    • Create, maintain and update user accounts on the Website and authenticate you as a user,
    • Maintain your search and travel history, accommodation and travel preferences and similar information about your use of the Website;
    • Enable and facilitate acceptance and processing of payments, coupons and other transactions.

Improvement and development of the Website:

  • We analyze the information we receive from you to evaluate and improve the Website, develop new features, and conduct audits and troubleshooting activities;

  • Your email and your account will be used to send you service updates and notifications about your booking and account, to respond to you regarding comments or inquiries you have submitted or in order to contact you when Olamgo believes it to be necessary.

  • We process this information in light of our legitimate interest in improving the services, to allow our users to have the best experience.

Personalize content, advertising and marketing

If you have used Olamgo's services in the past, we have a legitimate business interest for matching the data we collect with other data we had already collected. This enables us to personalize the content we send you and make it more suitable and relevant to your needs, as well as to improve your experience on the Website by providing personalized content, recommendations, and features.

We process this information in light of our legitimate interest to personalize your experience and customize our content.

Disclosure of Information and Transfer of Data

Except as otherwise provided in this Privacy Policy, we reasonably attempt to ensure that we never intentionally disclose any of your Personal Information, to any third party without having received your permission, except as provided for herein or otherwise as permitted or required under law.

We may use third party companies and individuals to facilitate our services or any portion thereof, such as booking your reservation, payment processing, marketing, data management, analytics or maintenance services. In particular, we disclose Personal Information to our Hotel suppliers and vendors as well as payment processing companies, which enables us to provide you with the requested services (for example, booking a Hotel room).

The above mentioned third parties may be located in countries other than your own, and we may send them information we receive. They may have access to your Personal Information only for purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy Policy. In such cases, they must abide by our data privacy and security requirements, and are not allowed to use personal data they receive from us for any other purpose. When we transfer Personal Information, we use a variety of legal mechanisms, including contracts, to help ensure your rights and protections travel with your data. We will transfer Personal Information within assuring appropriate and suitable safeguards.

We may also transfer your information, including Personal Information, in connection with a corporate merger, consolidation, the sale of related assets or corporate division or other fundamental corporate changes. We may provide access to your Personal Information to our contractors who are performing services for us in connection with our Website or the services that you have requested and/or to our personnel in order to provide customer services.

Furthermore, information about you or your account may also be released in order to comply with any valid legal inquiry or process such as a search warrant, subpoena, statute or court order. We will also release specific information in special cases, such as if you use the Website to perform an unlawful act or omission or take any act or omission that may damage Olamgo, its property and goodwill, or if there is an attempted breach of the security of the Website or a physical or property threat to you or others. The authority supervising such activities is the Israeli Privacy Protection Authority, and you have the right to file a complaint to it or any other relevant supervisory authority.

Your rights

If you are located within the European Union (the "EU") or within the European Economic Area (the "EEA"), you are afforded specific rights regarding your personal information. Subject to eligibility, users in the EU or in the EEA have the following rights to:

  • Request a rectification of your Personal Information where the information we hold about you is incorrect or incomplete,
  • Object to the processing of your personal data for direct marketing purposes.
  • Object to the processing of your Personal Data where our legal basis for that processing is that such processing is necessary for our legitimate interests.
  • Object to automated decision making (including profiling) in certain circumstances.
  • Request the erasure of your Personal Data in certain circumstances, such as where processing is no longer necessary for the purpose it was originally collected for, and there is no compelling reason for us to continue to process or store it;
  • Receive your Personal Information, or ask us to transfer it to another organization that you have provided to us which we process by automated means, where our processing is either based on your consent or is necessary for the performance of a contract with you.

Generally, with regard to information collected on our Website, Olamgo is a "Data Controller". Therefore if you wish to exercise the above mentioned rights, please contact us and we will make our best efforts to fulfill your request.

If you wish to file a request regarding any of the above you may contact us at: [email protected].

Cookies

We may use "cookies" and/or other technologies or files (collectively, "cookies") to identify how visitors make use of the Website. This aggregated tracking information may be used to help us improve and enhance the Website experience for all of our visitors. In addition, cookies are used for adjusting the Website to your personal preferences. Cookies contain varied information such as the pages you visited, the length of time you stayed on the Website, the location from which you arrived at the Website and more. The information stored in cookies is confidential and Olamgo's site administrators take precautions to ensure such confidentiality. If you would prefer not to have cookies stored on your computer, you may modify your browser settings to reject most cookies, or manually remove cookies that have been placed on your computer. However, by so rejecting the cookies, you may be unable to fully access the offerings on this Website.

Opt In or Opt Out

You are always in control of your data, and if you choose to receive information from us or others, you can change your mind later. If, at any time, you would like to stop receiving such information or opt out of a feature, you may notify us by writing to [email protected]. You should be aware, however, that it is not always possible to completely remove or modify information in our databases and servers, although we will always make reasonable efforts to do so upon your request. Keep in mind that we are unable to have your information removed from the records of any third party, who has been provided with your information in accordance with this policy.

Links to Other Websites

This Website may provide links (including iframes) to other websites. Please be aware that these other websites are not covered under our Privacy Policy. This Privacy Policy does not cover the information practices exercised by other providers of products or services, advertisers or other websites, companies or individuals, which are not owned or controlled by Olamgo. We suggest that when linking to another website, you always read that website's privacy policy before volunteering any personally identifiable information.

Data Retention

Generally, Olamgo does not retain information longer than necessary to provide its services and for its reasonable business and lawful needs. If you withdraw your consent to us processing your data, we will erase your personal data from our systems (unless the data is required for Olamgo to establish, exercise or defend against legal claims or it is necessary for the performance of the requested services), and inform other relevant parties to which we have disclosed your personal data of the erasure request.

Access to Information and Correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information you may contact us with a request and we may charge a small fee for such service. We want to make sure that your personal information is accurate and up to date. You may request to correct or remove information you think is inaccurate.

Children's Privacy

The service is not intended for children under the age of 18. We do not knowingly or intentionally collect information about children who are under 18 years of age.

IF YOU ARE UNDER THE AGE OF 18 YOU MAY NOT USE THE SERVICE, UNLESS PARENTAL CONSENT IS PROVIDED ACCORDINGLY.

Questions Regarding Our Privacy Policy

If you have any questions regarding this Privacy Policy or the practices described above, you may contact us through the contact information provided on the Website.

Revisions and Modifications to our Privacy Policy

We reserve the right to revise, amend, or modify this Privacy Policy at any time. When changing the policy, we will update this posting accordingly. Please review this Privacy Policy often so that you will remain updated regarding our current policies.

Governing Law and Jurisdiction

This Privacy Policy will be governed by and construed in accordance with the laws of the State of Israel without reference to Israel conflict of laws rules. Any dispute arising out of the Terms of Use or otherwise connected to Olamgo's services must exclusively be submitted to a court of competent jurisdiction in Tel-Aviv, Israel.

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